Global Shop Solutions Means Customer Care
 
Read Part 1 Here.

Continuous improvement is a hallmark of the Global Shop approach to ERP. In their headquarters in The Woodlands, Texas, Global Shop research and development works every day to produce cutting-edge modules that will help the modern manufacturer realize enhanced profits and greater management efficiencies.

One recent feature coming out of R&D is the Dashboard, and this, along with the various other modules, is what sets Global Shop apart in the world of ERP software systems. “We do use the Dashboard constantly, and it has been a really nice added feature for us in the Global Shop software. It’s easy to use and a key place to go to get quick metrics on the spot,” Miller relates. In fact, MWM has fully implemented their Global Shop system, including graphical user interfaces on the shop floor, and their employees use it to its fullest capacity. “We use all of the modules in the software. The ones we probably use the most are Inventory, Supply and Demand, Shop Tracking, and Advanced Production Scheduling (APS). In fact, APS is a huge thing for us. Our Global Shop system literally schedules everything we do.”

When you’re a family-owned and operated business like MWM, you know the importance of customer service and its impact on your long-term profitability. MWM incorporates this philosophy into every aspect of their operation, and it is the same sort of approach they receive from Global Shop.

According to Miller, “The service we’ve received from Global Shop has been phenomenal. Anytime we have an issue it’s dealt with promptly. They have a very good staff there, and we get the feeling that they truly care if we succeed. They’re very down-to-earth people and they treat us well. Like us, Global Shop is a family-run business-it’s one of the main reasons we went with Global Shop.”

Not only is continuous improvement to the software an everyday R&D effort at Global Shop, but increasing customer knowledge of the complete system is something Global Shop works very hard to facilitate. To this end, Global Shop produces a variety of continuing education programs in the form of on-site consulting, webinars, and conferences. “I’ve been to their annual user’s conference twice, and each time I’ve learned something new and useful about the software and the upgrades. The conference and the consistent improvements and additions to the Global Shop system exhibit the progressive nature of the company, and that fits with our business philosophy,” Miller states.

Ultimately, it is Global Shop’s philosophy that is at the heart of their relationship with MWM. As a progressive software developer with an aggressive R&D program, Global Shop provides new features and applications that their customers are looking for now, and will need and expect in the future. Miller agrees and points out that “Global Shop has helped Miller Welding succeed because of the efficiencies we’ve realized through its use. We’re able to integrate the software and upgrades seamlessly into everything we do. And, now with the Global Application Builder, we can drive the software even further and customize it to fit our emerging needs. Global Shop is a very flexible system, and that flexibility is something we really need as a growing company.” 

Global Shop Solutions and the ERP approach of Miller Welding and Machine: family-run operations in lockstep with each other now and for generations to come.

This entry was posted on Monday, December 3rd, 2007 at 9:26 am and is filed under ERP Success Stories. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.