ERP Success Story - Wilshire Precision - Part 2
Wilshire Precision Proves the Long Term Advantage of Using Global Shop Solutions ERP Software
Fast and Flexible Customer Resource
To compete in an ever-widening global economy, manufacturers today must be proactive. Shortened lead times and reduced margins mean that, more and more, customers are looking for shops that respond to their changing needs—and quickly. Global Shop has helped Wilshire become a fast and flexible resource for their customers. With Global Shop’s real-time data displays, Wilshire can make changes to orders on the fly and without delay, relaying those changes throughout the shop with the touch of a button.
Tom points out that this is one of the main reasons for Wilshire’s competitive edge in the marketplace. “One thing we really like about Global Shop is that when we are quoting a job, we’re able to take the estimate and the work that’s created on the order entry and merge the two together as a work order—it happens within milliseconds. And, if there’s any modifications in the work order while the job is running, we can go back into the original estimate and be able to make changes there—dimensional changes, add-on inspection points, and so forth—it’s all there for the next time we run the job.”
The flexibility that Global Shop brings to Wilshire is a plus for their IT staff. Having the capability to not only process orders, but to provide on-going controls for both the database and the department functions means that IT has much more time for proactive technology innovations that lead to efficiencies. Dana Ullerich, who handles IT at Wilshire, praises the synergy provided throughout the plant by the Global Shop system. “Global Shop is great because it interconnects the whole shop as the central communication point for all of us here. Everything’s related, everything’s connected. While some shops are using completely different systems for departments like accounting, or payroll, or inspection, with Global Shop all of the data from all of our departments is stored in a central system and retrievable in real-time and instantaneously. In short, all departments can read each other and feed off each other. And, that is such a plus for us in using the Global Shop system.”
Dana also states that not only is the Global Shop system a tremendous advantage in terms of complete shop information functionality, but that the on-going customer service relationship with Global Shop is the best she has ever experienced. She points out that Global Shop helps out in every aspect of implementation and software updates. “Customer service, especially in the integration of new systems and updates, is something that Global Shop excels at. For an IT person like myself who is in charge of implementation of the software systems, the Global Shop customer service is absolutely helpful and we’re extremely happy with their relationship with Wilshire.”
Continuing the Success with Global Shop
After building a quality business relationship with Global Shop for over two decades, Wilshire Precision sees only more success with their Global Shop ERP software package now and well into the future. This is especially true as the need for communicating with outside processors increasingly grows through the addition of Wilshire-dedicated sub-contractors. For Wilshire Precision Products, Global Shop brings all the elements to bear in providing the enterprise-wide flexibility, service, and management precision that help them produce the quality products and on-time delivery their customers demand.